A Study on Improvement of Electronic Library Services Using User Review Data in Mobile App Market

Authors

  • Younghee Noh Konkuk University
  • Ji Yoon Ro Ph.D. Student, Konkuk University, Chungju, Korea

Keywords:

library, Google Play Store, electronic library, review, user, application

Abstract

This study aims to analyze users' assessment of electronic libraries in the mobile app market and promote service improvement based on this. To this end, the basic background and purpose of the research, research method, and research scope were first set, and the relevant literature and empirical prior studies were analyzed. Next, users' evaluations of electronic libraries were collected and analyzed from Google Play Store. Based on the results analyzed, measures to improve the quality of electronic libraries were discussed. Based on the results of the study, the following improvement measures are proposed: 1) Need for systemic improvement and stabilization; 2) Provision of applications suitable for multi-device environments; 3) Resumption of services after systematic inspection after updating; 4) Simplification of sign up, log in, and authentication procedures; 5) User support through real-time chat; 6) Introduction of a detailed assessment of reviews; 7) Provision of guidance and user manual for electronic libraries; 8) Improvements to expand user convenience; and 9) Securing differentiation from other similar services.

 URL: http://ijkcdt.net/xml/28379/28379.pdf

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Author Biography

Younghee Noh, Konkuk University

Biographical Details

[Author 1 bio] Younghee Noh

 

Younghee Noh has an MA and a PhD in Library & Information Science from Yonsei University, Seoul. She has published more than 50 books, including 3 books awarded as Outstanding Academic Books by Ministry of Culture, Sports and Tourism(Government)and more than 150 papers, including one selected as a Featured Article by the Informed Librarian Online in February 2012 and one awarded as a Best Article by Korean Library and Information Science Society.

She was listed in the Marquis Who's Who in the World in 2012-2016 and Who's Who in Science and Engineering in 2016-2017. She received research excellence awards from both Konkuk University (2009) and Konkuk University Alumni (2013) as well as recognition by “the award for Teaching Excellence” from Konkuk University in 2014. She received research excellence awards from ‘Korean Library and Information Science Society’ in 2014. One of the books she published in 2014, was selected as ‘Outstanding Academic Book’ by Ministry of Culture, Sports and Tourism in 2015. She received the Awards for Professional Excellence as Asia Library Leaders from Satija Research Foundation in Library and Information Science (India) in 2014. She has been a Chief Editor of World Research Journal of Library and Information Science in 2013~2016, an Associate Editor in Chief of International Journal of Knowledge Contents Development & Technology in 2011~2017.

Since 2004, she has been a Professor in the Department of Library & Information Science at Konkuk University, where she teaches courses in Metadata, Digital Libraries, Processing of Internet Information Resources, and Digital Contents. Before that, she taught courses in Using Information in a Knowledge-Based Society, Information Resources in Social Science, and Information Resources in Humanities in the Department of Library & Information Science, Yonsei University. From 1997 to 2004 she was Head of the International Information Center, Ewha Women’s University.

 

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Published

2021-03-31

How to Cite

Noh, Y., & Ro, J. Y. (2021). A Study on Improvement of Electronic Library Services Using User Review Data in Mobile App Market. International Journal of Knowledge Content Development & Technology, 11(1). Retrieved from https://ijkcdt.org/index.php/ijkcdt/article/view/523

Issue

Vol. 11 No. 1 (2021)

Section

Articles

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