Instant Messenger‐Facilitated Knowledge Sharing and Team Performance

Authors

  • Carol X.J Ou Dept of Information Management, Tilburg University, The Netherlands
  • Robert M Davison Dept of Information Systems, City University of Hong Kong, Hong Kong
  • Darren Leun Dept of Computing, Hong Kong Polytechnic University, Hong Kong

Keywords:

Instant Messenger (IM), Computer‐Mediated, Communication (CMC), Knowledge Transfer, Knowledge Generation, Work Performance

Abstract

The instant messenger (IM) is frequently encountered as a facilitator of communication in both social and working contexts. Nevertheless, there are concerns about the extent to which IMs bring organizational benefits, thereby overcoming interruptions to work. In this study, we focus on how IM tools contribute to knowledge transfer at work, as well as their influence on team performance. Our research model is validated by a survey of work professionals (n=41) at a small sized company. Implications and conclusions are discussed.

URL: http://ijkcdt.net/xml/03036/03036.pdf

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Published

2014-12-31

How to Cite

Ou, C. X., Davison, R. M., & Leun, D. (2014). Instant Messenger‐Facilitated Knowledge Sharing and Team Performance. International Journal of Knowledge Content Development & Technology, 4(2). Retrieved from https://ijkcdt.org/index.php/ijkcdt/article/view/46

Issue

Vol. 4 No. 2 (2014)

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Articles

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Copyright (c) 2014 International Journal of Knowledge Content Development & Technology

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